FAQ

We are an OTA online travel marketplace connecting travelers with curated tours, activities, and experiences. Our focus is on helping operators reach more customers through digital exposure and seamless bookings.

Unlike many large OTAs that charge high commissions and limit operator flexibility, our marketplace is built to put operators first. We offer:

• Lower commission rates – starting with a promotional 5% for the first year, among the most attractive in the market, as compared to 20-30% by other OTA big players.
• Easy & free self-serve onboarding – join quickly with a simple & streamlined sign-up process. Upload your tours, set your prices, and start receiving bookings without long approval delays. No hidden costs, no onboarding setup fee.
• Frequent payouts – unlike other OTAs that typically pay operators only once a month, we think it’s fair for you to receive your payouts on a weekly basis.
• Greater control – you are free to manage your own prices, availability, and policies. Your tours, your rules.
• Traveler-focused value – we encourage operators to set competitive, attractive rates so that travelers get better value while you retain more earnings. With fairer rates for operators, travelers benefit from better prices and more authentic experiences.

We serve both domestic and international travelers who are looking for reliable and unique experiences.

Through digital marketing (SEO, paid ads, social media), partnerships, and repeat customers.

We offer a promotional commission fee of only 5% for the first year since your onboarding date.

After this period, we will transition to a tiered commission model. The final structure is still being refined, and all operators will be notified via email well in advance before any changes take effect.

Rest assured, our commission will remain one of the most attractive in the market.

This marketplace was created with operators in mind — to help you regain fair benefits while reaching more travelers.

Earnings

Earnings for a successful booking are only generated after the booking has been fully served and completed. Once the experience is successfully delivered, your earnings will be credited to your operator balance 14 days after the completion date. You can track your earnings & balance in the Host Dashboard.

This 14-day period allows time to resolve any disputes, cancellations, or customer appeals, ensuring a transparent and secure process for both operators and travelers.

Payouts

Payouts will be carried out upon your withdrawal request from the available balance in your account. Below is the sequence of how it works:

• Booking confirmed → A customer books your experience.
• Experience delivered → You provide the service as scheduled.
• Earnings credited → 14 days after completion, the net amount is credited to your operator balance.
• Fund withdrawal requested → Log into your dashboard and request a withdrawal via your preferred payout method.

You do. Operators control their pricing, and you may offer promotions if you wish.

No, you are free to manage your rates. We do not impose strict price parity requirements.

However, we encourage operators to set attractive and competitive prices so that travelers enjoy great value — staying true to our mission of giving benefits back to both operators and travelers.

Our onboarding is designed to be simple and self-serve, so you can get started quickly:

• Sign up – Create your operator account on our platform.
• Provide details – Upload your business information, legal documents (e.g., license, insurance if applicable), and payment details.
• Create your listings – Add your tours with descriptions, itineraries, photos, and prices.
• Go live – Once your listing is complete, it can go live and start receiving bookings right away.

Our team is always available to guide you during onboarding, but the process is built so that most operators can do it themselves in just a few steps.

We keep the requirements as light and straightforward as possible. To onboard, we may request:

• Basic business details (company name, contact information, contact phone no, etc)
• Legal documents such as a business license or permits (where applicable)
• Identification of the business owner or authorized representative (for verification)

All information is handled securely and used only for verification and compliance. Once the host application is submitted & approved, you can complete the rest of the onboarding and start listing your tours.

Via operator dashboard & email notifications.

Bookings made in our platform are managed directly through your operator dashboard. When a traveler makes a reservation:

• You receive an instant notification with all booking details.
• The booking automatically appears in your dashboard calendar, where you can track availability and capacity.

For operators already using external booking systems (e.g., Bokun, FareHarbor), integrations are on our roadmap. Until integrations are live, here’s how to stay synced in 3 easy steps:

• Check your notifications: each time a traveler books through our platform, you’ll receive an instant email and dashboard notification with the booking details.
• Update your own: take those booking details and manually add them to your existing booking management system (e.g., Bokun, FareHarbor, or others). This keeps your records accurate across platforms.
• Keep calendars aligned: regularly cross-check your dashboard availability with your external system to ensure all dates and capacities match.

This ensures your availability stays accurate until full system integration is rolled out.

As the operator, you have full ownership of the customer relationship. All inquiries and support are handled directly by you — from answering questions before booking, to assisting travelers during the experience, and providing post-tour follow-up. This means the customers are yours from the start, with no middleman in between. Our platform simply connects you to them, but you retain the full right to serve and build loyalty with your travelers.

Tours listed on our platform are promoted through our marketing channels — including website visibility, search optimization.

In addition, we encourage operators to actively share and promote their own listings on social media to drive even more traction. This can be done easily by sharing the unique tour URL directly from the platform with your audience in social media.

Promoting your experiences is a shared responsibility. While we provide exposure through our marketing channels, we encourage you to actively promote your own listings (e.g., sharing your tour URLs on social media or your own website) to maximize traction and bookings.

As our commission fee is among the lowest in the market, you keep more of your earnings — which gives you the flexibility to run attractive promotions and boost visibility.

Together, this creates more exposure and bookings for your tours.

At the moment, the operator dashboard is accessible via web desktop only. A fully responsive version (optimized for mobile and tablet use) is currently under development.

This will make it easier to manage bookings and availability on the go.

Not yet — API and third-party system integrations are on our roadmap.

Our goal is to make it seamless for operators to connect their existing booking systems directly with our platform. We’ll notify all operators via email as soon as integrations become available.

We provide dedicated support to help hosts succeed on our platform. This includes:

• Onboarding assistance – step-by-step guidance by account managers and customer success team to get your account and listings set up.
• Help resources – access to our knowledge base, FAQs, and tutorials.
• Responsive support team – available via email and chat for day-to-day questions.
• Account updates – important news (such as payout changes or new features) sent directly to your email.

Our goal is to make sure you feel supported from the moment you join and throughout your journey on the platform.