Supplier Terms & Conditions

Version 2.1: Effective Date from 02/01/2026

1. PREAMBLE & ACCEPTANCE

These Supplier Terms and Conditions (“Agreement”) is entered into between:

BookTourX, a Singapore-registered entity (UEN: [202514301E]), incorporated under the laws of Singapore, with its registered office at 7 TEMASEK BOULEVARD, #12-07, SUNTEC TOWER ONE, Singapore 038987 (“Platform,” “we,” “us,” or “our”);

and

The individual or legal entity that registers as a supplier on the Platform, completes onboarding, and accepts this Agreement electronically (“Supplier,” “you,” or “your”).

1.1 Binding Effect

By clicking “Accept,” executing electronically, or otherwise accessing or using the Platform as a supplier, you acknowledge that:

• You have read and understood this Agreement;

• You have authority to bind the Supplier entity (if applicable);

• You agree to be legally bound by its terms.

1.2 Electronic Execution

This Agreement may be executed electronically and shall have the same legal effect as a handwritten signature.

2. DEFINITIONS & INTERPRETATION

2.1 Definitions

For purposes of this Agreement:

• “Activity” means any tour, experience, attraction, event, class, transportation service, or other activity offered by Supplier through the Platform.

• “Booking” means a confirmed reservation made by a Customer through the Platform.

• “Completion Date” means the date on which the Activity has been fully delivered to the Customer.

• “Customer” means any individual who books or attempts to book an Activity through the Platform.

• “Dispute” means any complaint, claim, refund request, chargeback, allegation, investigation, or regulatory inquiry related to an Activity or Booking.

• “Supplier Content” means all content submitted by Supplier, including descriptions, pricing, availability, images, videos, policies, trademarks, and branding.

• “Wallet Balance” means funds credited to Supplier’s account on the Platform, subject to review, withholding, or adjustment.

• “Platform Policies” means any policies, guidelines, standards, or rules published by the Platform from time to time.

• “Applicable Law” means all laws, regulations, directives, and rules applicable to Supplier, Activities, and Bookings.

2.2 Interpretation

Unless the context requires otherwise:

• Headings are for convenience only;

• “Including” means “including without limitation”;

• Singular includes plural and vice versa.

3. APPOINTMENT & MARKETPLACE ROLE

3.1 Appointment as Booking Facilitator

Supplier appoints the Platform, on a non-exclusive basis, to:

• Market and display Supplier’s Activities;

• Facilitate Bookings;

• Collect payments from Customers on Supplier’s behalf.

3.2 Scope of Authority

The Platform acts solely as a booking facilitator and payment collection agent, and not as:

• Tour operator;

• Travel agent;

• Event organizer;

• Reseller;

• Principal supplier.

3.3 No Ownership of Activities

All Activities are offered, operated, and delivered solely by Supplier.

4. LEGAL RELATIONSHIP BETWEEN PARTIES

4.1 Independent Contractors

The parties are independent contractors. Nothing in this Agreement creates:

• A partnership;

• A joint venture;

• An employment relationship;

• A franchise;

• A fiduciary relationship.

4.2 No Authority to Bind

Neither party has authority to bind the other except as expressly stated.

4.3 Supplier Personnel

All personnel engaged in delivering Activities are under Supplier’s exclusive direction, control, and responsibility.

5. PLATFORM SERVICES & DISCLAIMERS

5.1 Platform Services

The Platform may provide:

• Online listing tools;

• Search, discovery, and ranking features;

• Booking and payment processing;

• Customer notifications;

• Supplier dashboards;

• Dispute facilitation.

5.2 No Guarantee of Performance

The Platform does not guarantee:

• Visibility;

• Booking volume;

• Revenue;

• Ranking placement;

• Market demand.

5.3 Modification of Services

The Platform may modify, suspend, or discontinue services or features at any time.

6. TERRITORIAL & GLOBAL APPLICATION

6.1 Global Marketplace

The Platform operates globally and connects Customers from multiple jurisdictions to Suppliers worldwide.

6.2 Local Compliance

Supplier remains solely responsible for complying with all Applicable Laws in every jurisdiction where Activities are offered or delivered.

7. PLATFORM POLICIES & INCORPORATION BY REFERENCE

7.1 Incorporation

Platform Policies form part of this Agreement and are incorporated by reference.

7.2 Updates

The Platform may update Platform Policies from time to time. Continued use constitutes acceptance.

7.3 Conflict

In the event of conflict:

This Agreement prevails

• Platform Policies apply next

• Supplier-specific terms apply last

8. RESERVATION OF RIGHTS

All rights not expressly granted to Supplier are reserved by the Platform.

9. SUPPLIER ELIGIBILITY

9.1 Eligible Suppliers

The Platform is open to:

• Individual tour guides;

• Sole proprietors;

• Partnerships;

• Companies or other legally registered entities,

provided they are legally permitted to offer and deliver the Activities listed.

9.2 Age & Capacity

Supplier represents that it:

• Is at least 18 years old (if an individual); and

• Has full legal capacity to enter into this Agreement.

9.3 Jurisdictional Restrictions

The Platform may restrict or refuse onboarding in certain jurisdictions due to:

• Regulatory constraints;

• Sanctions;

• Payment processor requirements;

• Risk or compliance considerations.

10. REGISTRATION & ACCOUNT CREATION

10.1 Account Registration

Supplier must create an account and provide complete, accurate, and current information, including:

• Legal name and trading name;

• Registered address;

• Contact details;

• Business registration information (if applicable);

• Tax identification details (if applicable);

• Banking or payout information.

10.2 Single Account Rule

Supplier may maintain only one account unless expressly authorized by the Platform.

10.3 Account Security

Supplier is responsible for:

• Maintaining confidentiality of login credentials;

• All activities conducted through its account.

The Platform shall not be liable for unauthorized access caused by Supplier’s failure to safeguard credentials.

11. KYC / KYB & IDENTITY VERIFICATION

11.1 Mandatory Verification

Supplier must successfully complete identity and/or business verification (“KYC/KYB”) before publishing Activities or receiving payouts.

Verification may include:

• Government-issued identification;

• Business registration documents;

• Beneficial ownership information;

• Proof of address;

• Bank account verification.

11.2 Third-Party Providers

The Platform may use third-party verification providers to conduct KYC/KYB checks.

11.3 Ongoing Verification

Supplier acknowledges that verification is ongoing and may be repeated:

• Periodically;

• Upon regulatory request;

• Following suspicious activity;

• In connection with disputes or audits.

12. ACCURACY & UPDATES

12.1 Duty to Update

Supplier must promptly update any information that becomes inaccurate, incomplete, or outdated.

12.2 Consequences of Failure

Failure to maintain accurate information may result in:

• Suspension of listings;

• Withholding of payouts;

• Termination of this Agreement.

13. RIGHT TO REFUSE, SUSPEND OR REVOKE ACCESS

13.1 Discretionary Refusal

The Platform reserves the right, at its sole discretion, to:

• Refuse onboarding;

• Suspend verification;

• Decline publication of Activities.

13.2 Immediate Action

Access may be suspended or revoked without prior notice where necessary to:

• Comply with law;

• Prevent fraud;

• Address safety concerns;

• Protect Customers or the Platform.

14. REGULATORY & LICENSING COMPLIANCE

14.1 Licenses & Permits

Supplier represents that it holds all licenses, permits, and authorizations required to operate Activities in all applicable jurisdictions.

14.2 Proof of Compliance

Supplier must provide documentation upon request.

14.3 Local Law Responsibility

Supplier bears sole responsibility for:

• Local tourism regulations;

• Labor laws;

• Environmental regulations;

• Safety standards.

15. SANCTIONS, ANTI-BRIBERY & EXPORT CONTROLS

15.1 Sanctions Compliance

Supplier represents that it:

• Is not subject to sanctions or embargoes;

• Is not owned or controlled by sanctioned persons.

15.2 Anti-Bribery

Supplier agrees to comply with all applicable anti-corruption and anti-bribery laws.

15.3 Export Controls

Supplier must comply with export control laws where applicable.

16. INSURANCE & RISK DISCLOSURE (ELIGIBILITY STAGE)

16.1 Supplier Insurance

Supplier acknowledges that:

• Certain Activities may require third-party liability insurance;

• Insurance may be mandatory based on activity type or local law.

16.2 Documentation Requirement

Where required, proof of insurance must be submitted before Activities go live.

16.3 Traveler Insurance Disclaimer

Supplier acknowledges and agrees that:

• The Platform does not provide travel insurance to Customers;

• Travelers are responsible for securing their own coverage;

• Supplier must not represent otherwise.

17. AUDIT & INFORMATION RIGHTS

17.1 Audit Rights

The Platform may request information or documentation to:

• Verify compliance;

• Investigate disputes;

• Meet regulatory or processor requirements.

17.2 Cooperation

Supplier must cooperate promptly and in good faith.

18. CONSEQUENCES OF MISREPRESENTATION

18.1 Material Breach

Any false, misleading, or omitted information constitutes a material breach of this Agreement.

18.2 Remedies

The Platform may:

• Suspend or terminate access;

• Cancel Bookings;

• Withhold or recover funds;

• Report to authorities where required.

19. GENERAL SUPPLIER OBLIGATIONS

19.1 Core Obligation

Supplier is solely responsible for:

• Operating, managing, and delivering all Activities;

• Ensuring Activities are delivered safely, professionally, and lawfully;

• Providing all equipment, personnel, facilities, and materials required.

19.2 No Delegation to Platform

Supplier acknowledges that the Platform:

• Does not supervise Activities;

• Does not train Supplier personnel;

• Does not control operational decisions.

20. REPRESENTATIONS & WARRANTIES

Supplier represents and warrants, on a continuing basis, that:

20.1 Legal Authority

Supplier has full legal right, power, and authority to:

• Enter into this Agreement;

• Offer and deliver Activities;

• Grant rights and licenses under this Agreement.

20.2 Compliance with Law

Supplier complies with all Applicable Laws, including but not limited to:

• Tourism and travel regulations;

• Health and safety laws;

• Consumer protection laws;

• Employment and labor laws;

• Environmental regulations.

20.3 Accuracy of Information

All Supplier Content and information provided to the Platform is:

• True;

• Accurate;

• Complete;

• Not misleading.

20.4 No Infringement

Supplier Content does not infringe or violate any:

• Intellectual property rights;

• Privacy rights;

• Publicity rights;

• Contractual rights of third parties.

21. ACTIVITY DELIVERY STANDARDS

21.1 Material Conformity

Supplier must deliver each Activity materially as described in its listing, including:

• Itinerary;

• Duration;

• Inclusions and exclusions;

• Language;

• Group size;

• Accessibility features.

21.2 Professional Conduct

Supplier and its personnel must:

• Act professionally and courteously;

• Avoid discriminatory or abusive behavior;

• Refrain from misleading or deceptive conduct.

21.3 Fitness & Safety

Supplier must ensure that:

• Activities are reasonably safe for participants;

• Equipment is properly maintained;

• Personnel are trained and qualified.

22. PERSONNEL & SUBCONTRACTORS

22.1 Personnel Responsibility

Supplier is solely responsible for:

• Hiring;

• Training;

• Supervising;

• Paying;

• Insuring its personnel.

22.2 Subcontracting

Supplier may use subcontractors only if:

• They are properly licensed and insured;

• Supplier remains fully liable for their acts and omissions.

23. HEALTH, SAFETY & RISK MANAGEMENT

23.1 Risk Assessment

Supplier must conduct appropriate risk assessments for Activities.

23.2 Safety Briefings

Where applicable, Supplier must provide Customers with:

• Safety instructions;

• Risk disclosures;

• Participation requirements.

23.3 Incident Reporting

Supplier must promptly notify the Platform of:

• Accidents;

• Injuries;

• Safety incidents;

• Law enforcement involvement.

(This clause is critical for crisis management and insurer reporting.)

24. CUSTOMER SERVICE RESPONSIBILITIES

24.1 On-Site Responsibility

Supplier is responsible for:

• Customer check-in;

• Activity execution;

• On-site issue resolution.

24.2 Complaints Handling

Supplier must handle operational complaints promptly and professionally.

24.3 Cooperation with Platform

Supplier must cooperate with Platform Customer Support in resolving Disputes.

25. PROHIBITED CONDUCT

Supplier must not:

a) Misrepresent Activities or availability

b) Accept off-platform payments for Platform Bookings

c) Circumvent Platform fees or processes

d) Solicit Customers for off-platform bookings

e) Engage in fraudulent, deceptive, or unfair practices

f) Discriminate unlawfully against Customers

g) Endanger Customers or third parties

26. NON-CIRCUMVENTION & PLATFORM PROTECTION

26.1 Non-Circumvention

Supplier shall not attempt to:

• Redirect Customers off the Platform;

• Encourage repeat bookings outside the Platform;

• Use Platform data to bypass Platform services.

26.2 Consequences

Violation may result in:

• Immediate suspension;

• Termination;

• Withholding or recovery of funds.

27. RECORD KEEPING & AUDIT SUPPORT

27.1 Records

Supplier must maintain accurate records relating to:

• Bookings;

• Customer attendance;

• Incidents;

• Refunds.

27.2 Audit Cooperation

Supplier must provide records upon reasonable request.

28. CONTINUING OBLIGATIONS

The obligations in this Part apply:

• For the duration of the Agreement; and

• To all Activities listed, past or present.

29. ACTIVITY LISTINGS

29.1 Creation of Listings

Supplier may create listings for Activities using the Platform’s tools, subject to review and approval by the Platform.

29.2 Listing Accuracy

Supplier must ensure that all listings:

• Are accurate, complete, and current;

• Clearly describe the Activity;

• Include all material terms and conditions.

29.3 Mandatory Disclosures

Listings must disclose, where applicable:

• Eligibility requirements;

• Physical or health restrictions;

• Language of delivery;

• Accessibility limitations;

• Additional costs not included in the price.

30. SUPPLIER CONTENT RESPONSIBILITY

30.1 Sole Responsibility

Supplier is solely responsible for all Supplier Content and any consequences arising from its use.

30.2 Prohibited Content

Supplier Content must not:

• Be misleading or deceptive;

• Infringe third-party rights;

• Contain unlawful, offensive, or discriminatory material;

• Violate Applicable Law.

30.3 Right to Edit or Remove

The Platform may:

• Edit formatting or layout;

• Remove or suspend Supplier Content;

• Request modifications.

31. CONTENT LICENSE TO PLATFORM

31.1 License Grant

Supplier grants the Platform a worldwide, perpetual, royalty-free, non-exclusive, transferable, and sublicensable license to:

• Use;

• Host;

• Modify;

• Translate;

• Reproduce;

• Distribute;

• Display;

• Market

Supplier Content in connection with the Platform and its services.

31.2 Promotional Use

The license includes use in:

• Marketing materials;

• Advertisements;

• Social media;

• Partner channels.

31.3 Survival

This license survives termination for:

• Existing Bookings;

• Legal compliance;

• Archival purposes.

32. AVAILABILITY, INVENTORY & SCHEDULING

32.1 Availability Accuracy

Supplier must maintain accurate availability, schedules, and capacity at all times.

32.2 Real-Time Updates

Supplier must promptly update availability when:

• Capacity changes;

• Activities are canceled;

• Schedules are modified.

32.3 Overbooking & Unavailability

Where Supplier causes unavailability or overbooking:

• The Platform may cancel affected Bookings;

• Customers will be refunded immediately;

• Supplier bears financial responsibility.

33. QUALITY STANDARDS & PERFORMANCE MONITORING

33.1 Quality Expectations

Supplier must meet Platform quality standards, including:

• Customer satisfaction;

• Safety record;

• Fulfillment reliability;

• Responsiveness.

33.2 Monitoring

The Platform may monitor:

• Reviews and ratings;

• Complaint rates;

• Cancellation and no-show rates;

• Safety incidents.

33.3 Corrective Action

The Platform may require corrective action, including:

• Listing modifications;

• Temporary suspension;

• Mandatory improvements.

34. REVIEWS, RATINGS & FEEDBACK

34.1 Customer Reviews

Customers may submit reviews and ratings following completion of Activities.

34.2 Ownership

Reviews and ratings are owned by the Platform.

34.3 No Manipulation

Supplier must not:

• Influence reviews improperly;

• Offer incentives for reviews;

• Submit fake reviews.

34.4 Removal of Reviews

The Platform may remove reviews that violate Platform Policies.

35. RANKING, VISIBILITY & SEARCH

35.1 Ranking Criteria

Listings may be ranked based on factors including:

• Relevance;

• Quality scores;

• Availability;

• Customer feedback;

• Commercial considerations.

35.2 No Guaranteed Placement

The Platform does not guarantee any ranking, placement, or visibility.

35.3 Algorithm Changes

The Platform may adjust ranking algorithms at its discretion.

36. SUSPENSION & DELISTING OF LISTINGS

36.1 Grounds for Suspension

The Platform may suspend or remove listings for:

• Inaccurate content;

• Safety concerns;

• Regulatory risk;

• Repeated complaints;

• Breach of this Agreement.

36.2 Effect of Delisting

Delisting does not relieve Supplier of obligations relating to:

• Existing Bookings;

• Refunds;

• Disputes.

37. PLATFORM DISCRETION & BRAND PROTECTION

37.1 Brand Integrity

The Platform may take any action necessary to protect:

• Customer trust;

• Platform reputation;

• Legal or regulatory standing.

37.2 No Obligation to Publish

The Platform has no obligation to publish or continue to publish any Activity.

38. BOOKING PROCESS & CONFIRMATION

38.1 Exclusive Booking Channel

All Bookings for Activities listed on the Platform must be made exclusively through the Platform.

38.2 Booking Confirmation

A Booking is considered confirmed only when:

• Payment has been successfully processed by the Platform; and

• A confirmation is issued through the Platform.

Supplier must not honor or accept off-platform confirmations for Platform-listed Activities.

38.3 Booking Information

The Platform will provide Supplier with relevant Booking details necessary to fulfill the Activity.

39. CUSTOMER RELATIONSHIP OWNERSHIP

39.1 Platform as Commercial Agent

The Platform acts as the Supplier’s authorized commercial agent to conclude bookings. While the legal contract for the Activity is between the Supplier and the Customer, the Platform maintains primary ownership of the commercial and marketing relationship.

39.2 Control of Communications

The Platform retains exclusive control over all pre- and post-booking communications, including marketing, CRM, and transactional notifications. However Supplier can contact Customers directly via Chat Messengers if specifically authorized by the Platform.

The Supplier’s relationship with the Customer is strictly limited to the professional delivery of the booked Activity and necessary on-site support. Supplier is prohibited from soliciting Customers for direct future bookings or collecting personal data for marketing purposes.

39.3 Supplier’s Limited Scope

The Supplier’s relationship with the Customer is strictly limited to the professional delivery of the booked Activity and necessary on-site support. Supplier is prohibited from soliciting Customers for direct future bookings or collecting personal data for marketing purposes.

39.4 Data & Ownership Retainment

All Customer data, profiles, and booking histories remain the sole property of the Platform. No transfer of ownership, title, or interest in Customer data or the customer relationship is granted to the Supplier under this Agreement.

40. COMMUNICATIONS WITH CUSTOMERS

40.1 Permitted Communications

Supplier may communicate with Customers only for purposes of:

• Fulfilling the Booking;

• Providing logistical information;

• Addressing operational issues.

40.2 Prohibited Communications

Supplier must not:

• Solicit off-platform bookings;

• Promote competing platforms;

• Collect direct payments;

• Send marketing communications unrelated to the Booking.

40.3 Platform Monitoring

The Platform may monitor communications to:

• Ensure compliance;

• Investigate Disputes;

• Protect Customers.

41. CUSTOMER DATA & PRIVACY

41.1 Limited License

Supplier is granted a limited, non-transferable license to use Customer data solely to fulfill Bookings.

41.2 Data Protection Compliance

Supplier must comply with all applicable data protection laws, including:

• GDPR (where applicable);

• Local privacy regulations.

41.3 Data Security

Supplier must implement reasonable technical and organizational measures to protect Customer data.

41.4 Data Retention

Supplier must not retain Customer data longer than necessary to fulfill Bookings or comply with law.

42. NON-CIRCUMVENTION & CUSTOMER SOLICITATION

42.1 Non-Circumvention Obligation

Supplier must not, directly or indirectly:

• Encourage Customers to book directly outside the Platform;

• Offer lower prices off-platform for the same Activity;

• Redirect Customers to other channels.

42.2 Repeat Bookings

Supplier may not solicit repeat bookings outside the Platform for Customers originally acquired through the Platform.

42.3 Enforcement

Violation may result in:

• Immediate suspension;

• Termination;

• Withholding or recovery of funds.

43. CUSTOMER SUPPORT & ESCALATION

43.1 First-Line Responsibility

Supplier is responsible for resolving on-site and operational issues.

43.2 Platform Support Role

The Platform provides centralized Customer Support for:

• Booking issues;

• Refund requests;

• Disputes;

• Escalations.

43.3 Cooperation

Supplier must cooperate promptly and in good faith with Platform Customer Support.

44. FAILURE TO DELIVER OR SERVICE ISSUES

44.1 Supplier Failure

If Supplier:

• Fails to deliver an Activity;

• Delivers materially different services;

• Acts negligently or improperly,

the Platform may:

• Cancel the Booking;

• Refund the Customer;

• Recover amounts from Supplier.

44.2 Substitute Arrangements

The Platform may, at its discretion, attempt to:

• Rebook Customers with alternative suppliers; or

• Provide refunds.

45. CUSTOMER CLAIMS & PLATFORM AUTHORITY

45.1 Claims Handling

All Customer claims related to Platform Bookings must be handled through the Platform.

45.2 Final Authority

The Platform has final authority to:

• Determine outcomes;

• Approve refunds;

• Resolve Disputes.

45.3 Binding Decisions

Supplier agrees to be bound by the Platform’s decisions.

46. CUSTOMER COMMUNICATION RECORDS

46.1 Record Keeping

Supplier must retain records of customer communications related to Bookings.

46.2 Audit & Review

The Platform may request such records in connection with Disputes or audits.

47. PRICING AUTHORITY & DISPLAY

47.1 Supplier Pricing Control

Supplier sets and controls the retail price for each Activity listed on the Platform.

47.2 Price Components

Prices displayed may include:

• Activity price;

• Taxes (if applicable);

• Fees disclosed to Customers at checkout.

47.3 Currency

Prices may be displayed and charged in multiple currencies at the Platform’s discretion.

47.4 Pricing Errors

The Platform may correct obvious pricing errors and cancel affected Bookings.

48. PROMOTIONS & DISCOUNTS

48.1 Supplier-Funded Discounts

Any discounts applied to Activities must be:

• Explicitly authorized by Supplier;

• Funded by Supplier unless otherwise agreed.

48.2 Promotional Participation

The Platform may invite Supplier to participate in promotions, but participation is voluntary unless otherwise agreed.

48.3 Future Programs

The Platform reserves the right to introduce new promotional or pricing programs via addenda or Platform Policies.

49. PAYMENT COLLECTION & AUTHORIZATION

49.1 Authorization to Collect

Supplier authorizes the Platform to:

• Collect payments from Customers on Supplier’s behalf;

• Process refunds and adjustments;

• Deduct commissions and fees.

49.2 Merchant of Record Disclosure

Customer charges may appear under the Platform’s name on payment statements.

49.3 Payment Methods

The Platform may support multiple payment methods and payment service providers.

50. COMMISSIONS & FEES

50.1 Commission Structure

The Platform charges commissions and/or service fees as agreed separately or disclosed through the Platform.

50.2 Fee Deduction

Fees are deducted before crediting Supplier’s Wallet Balance.

50.3 Fee Changes

The Platform may update commission rates with prior notice.

51. WALLET BALANCE & PAYOUT MECHANICS

51.1 Wallet Structure

Supplier funds are credited to a virtual Wallet maintained by the Platform.

51.2 No Escrow or Trust

Wallet Balances:

• Are not escrowed;

• Are not trust funds;

• Do not create a fiduciary relationship.

51.3 Payout Timing

Wallet Balances are credited 14 days after the Completion Date, provided:

• The Activity is completed;

• No Dispute exists.

51.4 Withdrawal

Supplier may request withdrawal of available Wallet Balances subject to:

• Platform review;

• Compliance checks.

51.5 Payout Execution

Approved withdrawals are paid promptly using Supplier’s designated payout method.

52. WITHHOLDING, OFFSETS & RECOVERY

52.1 Right to Withhold

The Platform may withhold Wallet Balances where:

• A Dispute exists;

• A chargeback or refund is anticipated;

• Investigation is ongoing.

52.2 Offsets

The Platform may offset:

• Refunds;

• Chargebacks;

• Penalties;

• Losses

against current or future Wallet Balances.

52.3 Post-Termination Recovery

Recovery rights survive termination of this Agreement.

52.4 Notice

Where practicable, the Platform will provide notice and supporting evidence.

53. REFUNDS, CHARGEBACKS & REVERSALS

53.1 Refund Processing

The Platform may process refunds to Customers immediately.

53.2 Financial Responsibility

Supplier bears financial responsibility for refunds arising from:

• Supplier fault;

• Non-delivery;

• Misrepresentation;

• Failure to respond.

53.3 Chargebacks

Supplier authorizes the Platform to:

• Contest or accept chargebacks;

• Recover associated fees.

54. TAX RESPONSIBILITIES

54.1 Supplier as Tax Principal

Supplier is solely responsible for:

• Determining applicable taxes;

• Collecting and remitting taxes;

• Filing tax returns.

54.2 Platform Reporting

The Platform may provide transaction summaries but does not provide tax advice.

54.3 Withholding Taxes

Where legally required, the Platform may withhold taxes and remit them to authorities.

55. FINANCIAL RECORDS & AUDIT

55.1 Records

Supplier must maintain accurate financial records relating to Activities and Bookings.

55.2 Audit Rights

The Platform may audit compliance related to payments and disputes.

56. CURRENCY CONVERSION & FEES

56.1 Conversion Rates

Currency conversion rates are determined by the Platform or its payment providers.

56.2 Fees

Conversion or processing fees may apply and be deducted.

57. NO GUARANTEE OF PAYMENT

Supplier acknowledges that:

• Payments are subject to risk of fraud and chargebacks;

• The Platform does not guarantee payment.

58. CANCELLATION POLICIES & HIERARCHY

58.1 Policy Hierarchy

Cancellation and refund outcomes are determined in the following order of priority:

• Supplier-specific cancellation policy displayed on the listing.
• Platform default cancellation policy.
• latform override, where necessary.

58.2 Platform Supremacy

The Platform reserves the right to override any cancellation policy in order to:

• Protect Customers;

• Comply with Applicable Law;

• Address safety or force majeure events;

• Resolve Disputes fairly.

59. PLATFORM DEFAULT CANCELLATION POLICY

Unless otherwise stated on the listing:

a) More than 24 hours before Activity start: full refund

b) 24 hours or less before start: no refund

c) No-show: treated as late cancellation

60. CUSTOMER-INITIATED CANCELLATIONS

60.1 Processing

All cancellations must be initiated through the Platform.

60.2 Refund Execution

Approved refunds are processed by the Platform immediately.

60.3 Supplier Impact

Refund amounts may be deducted from:

• Current Wallet Balance; or

• Future payouts.

61. SUPPLIER-INITIATED CANCELLATIONS

61.1 Prohibited Except Where Necessary

Supplier must not cancel Bookings except where:

• Safety is compromised;

• Force majeure applies;

• Required by law.

61.2 Notification

Supplier must notify the Platform immediately of any cancellation.

61.3 Financial Responsibility

Supplier bears all costs arising from Supplier-initiated cancellations, including:

• Refunds;

• Rebooking costs;

• Customer goodwill gestures.

62. FORCE MAJEURE

62.1 Definition

Force majeure includes events beyond reasonable control, such as:

• Natural disasters;

• Epidemics;

• Government restrictions;

• War or terrorism.

62.2 Platform Discretion

The Platform determines appropriate outcomes, including refunds or credits.

63. DISPUTES & INVESTIGATIONS

63.1 Dispute Triggers

Disputes may arise from:

• Customer complaints;

• Refund requests;

• Chargebacks;

• Safety incidents;

• Regulatory inquiries.

63.2 Investigation Authority

The Platform may investigate Disputes at its discretion.

63.3 Supplier Cooperation

Supplier must:

• Respond within 3 days;

• Provide complete and accurate evidence.

64. EVIDENCE REQUIREMENTS

64.1 Acceptable Evidence

Evidence may include:

• Attendance records;

• Photos or videos;

• GPS or timestamped data;

• Communication logs.

64.2 Failure to Provide Evidence

Failure to respond or provide sufficient evidence may result in:

• Decision in favor of Customer;

• Financial liability for Supplier.

65. DISPUTE RESOLUTION AUTHORITY

65.1 Platform Decision

The Platform has final authority to:

• Determine dispute outcomes;

• Approve refunds;

• Allocate financial responsibility.

65.2 Binding Effect

Platform decisions are final and binding.

66. CHARGEBACK HANDLING

66.1 Chargeback Management

The Platform may:

• Contest or accept chargebacks;

• Submit evidence on Supplier’s behalf.

66.2 Costs

Chargeback fees and losses may be recovered from Supplier.

67. CUSTOMER REVIEWS FOLLOWING DISPUTES

67.1 Review Rights

Customers may leave reviews regardless of dispute outcome.

67.2 No Retaliation

Supplier must not retaliate against Customers for reviews or complaints.

68. SYSTEMIC ISSUES & ESCALATION

68.1 Pattern Identification

Repeated issues may trigger:

• Audits;

• Mandatory corrective actions;

• Suspension.

68.2 Platform Remedies

The Platform may impose:

• Booking limits;

• Temporary holds;

• Permanent termination.

69. GENERAL SAFETY OBLIGATIONS

69.1 Duty of Care

Supplier owes a direct duty of care to Customers and third parties participating in or affected by Activities.

69.2 Safe Operations

Supplier must operate Activities in a safe, responsible, and professional manner at all times.

69.3 Risk Disclosure

Supplier must clearly disclose:

• Inherent risks;

• Participation requirements;

• Health or physical limitations.

70. INSURANCE REQUIREMENTS

70.1 Mandatory Insurance

Supplier must maintain appropriate insurance coverage as required by:

• Applicable Law; and/or

• The nature of the Activity.

70.2 Minimum Coverage

Where required by the Platform, Supplier must maintain:

• Commercial general liability insurance;

• Coverage sufficient for the risks associated with the Activity.

70.3 Activity-Based Requirements

The Platform may impose additional insurance requirements for higher-risk Activities (e.g. adventure, water-based, motorized).

71. PROOF OF INSURANCE

71.1 Documentation

Supplier must provide proof of insurance upon request.

71.2 Validity

Insurance must:

• Remain valid for the duration of the Activity listings;

• Be renewed without lapse.

71.3 Failure to Maintain

Failure to maintain required insurance may result in:

• Immediate suspension;

• Delisting;

• Termination.

72. NO PLATFORM INSURANCE FOR CUSTOMERS

72.1 No Traveler Insurance

Supplier acknowledges that:

• The Platform does not provide travel or activity insurance to Customers;

• Customers are responsible for obtaining their own insurance.

72.2 No Representations

Supplier must not represent that the Platform provides insurance coverage.

73. INCIDENTS, ACCIDENTS & EMERGENCIES

73.1 Incident Reporting

Supplier must notify the Platform promptly of:

• Accidents or injuries;

• Medical emergencies;

• Law enforcement involvement;

• Serious safety incidents.

73.2 Cooperation

Supplier must cooperate fully with:

• Platform investigations;

• Insurers;

• Authorities.

74. REGULATORY COMPLIANCE

74.1 Legal Compliance

Supplier must comply with all Applicable Laws relating to:

• Tourism;

• Consumer protection;

• Safety;

• Licensing.

74.2 Inspections

Supplier must cooperate with inspections by authorities.

74.3 Regulatory Requests

Supplier must promptly inform the Platform of regulatory actions affecting Activities.

75. RECORDS & DOCUMENTATION

75.1 Maintenance of Records

Supplier must maintain records relating to:

• Safety procedures;

• Insurance policies;

• Incident reports;

• Licenses.

75.2 Access

The Platform may request such records for compliance purposes.

76. SUSPENSION FOR SAFETY OR COMPLIANCE

76.1 Immediate Suspension

The Platform may immediately suspend Activities or accounts where:

• Safety risks arise;

• Insurance lapses;

• Regulatory violations are suspected.

76.2 No Liability

The Platform shall not be liable for losses resulting from such suspension.

77. INTELLECTUAL PROPERTY OWNERSHIP

77.1 Supplier IP

Except as expressly stated, Supplier retains ownership of all intellectual property rights in Supplier Content.

77.2 Platform IP

The Platform retains all rights in:

• The Platform and services;

• Software, algorithms, databases;

• Trademarks, logos, branding;

• Reviews, ratings, and aggregated data.

78. LICENSE GRANT BY SUPPLIER

78.1 License Scope

Supplier grants the Platform a worldwide, irrevocable, royalty-free, non-exclusive, sublicensable, and transferable license to:

• Use;

• Host;

• Store;

• Modify;

• Translate;

• Display;

• Distribute;

Supplier Content.

78.2 Purpose

The license covers:

• Operation of the Platform;

• Marketing and promotion;

• Partner distribution;

• Analytics and optimization.

78.3 Moral Rights Waiver

To the extent permitted by law, Supplier waives any moral rights in Supplier Content.

79. USE OF PLATFORM IP

79.1 Limited License

Supplier is granted a limited, non-exclusive, non-transferable license to use the Platform solely to list and manage Activities.

79.2 Restrictions

Supplier must not:

• Reverse engineer;

• Copy or scrape data;

• Use Platform IP outside permitted purposes.

80. DATA OWNERSHIP & RIGHTS

80.1 Platform Data

The Platform owns all:

• Booking data;

• Transaction data;

• Reviews and ratings;

• Aggregated or anonymized analytics.

80.2 Supplier Access

Supplier may access data solely through Platform tools and only as necessary to fulfill Bookings.

81. CUSTOMER DATA & PRIVACY

81.1 Limited Use

Supplier may use Customer data only to:

• Deliver Activities;

• Communicate logistics.

81.2 Prohibited Use

Supplier must not:

• Use Customer data for marketing;

• Retain data unnecessarily;

• Share data with third parties.

81.3 Data Protection Compliance

Supplier must comply with all applicable data protection laws, including GDPR where applicable.

82. DATA SECURITY

82.1 Security Measures

Supplier must implement reasonable technical and organizational measures to protect Customer data.

82.2 Breach Notification

Supplier must notify the Platform immediately of any data breach.

83. CONFIDENTIAL INFORMATION

83.1 Definition

Confidential Information includes:

• Business information;

• Pricing, commissions;

• Technical data;

• Non-public Platform information.

83.2 Obligations

Each party must:

• Keep Confidential Information confidential;

• Use it only for permitted purposes.

83.3 Exceptions

Confidentiality does not apply to information that is:

• Publicly available;

• Lawfully obtained from third parties;

• Required to be disclosed by law.

84. SURVIVAL & POST-TERMINATION

84.1 Survival

IP licenses, data restrictions, and confidentiality obligations survive termination.

85. PLATFORM ENFORCEMENT RIGHTS

85.1 General Authority

The Platform may take any action it reasonably deems necessary to:

• Protect Customers;

• Preserve Platform integrity;

• Ensure compliance with this Agreement;

• Prevent fraud, abuse, or harm.

85.2 Enforcement Measures

Measures may include:

• Content removal or modification;

• Listing suppression;

• Booking suspension;

• Wallet holds;

• Account suspension or termination.

86. TEMPORARY SUSPENSION

86.1 Grounds for Suspension

The Platform may suspend Supplier access immediately if:

• Customer safety is at risk;

• Fraud or misrepresentation is suspected;

• Supplier breaches this Agreement;

• Required documentation becomes invalid;

• Excessive complaints or disputes arise.

86.2 No Prior Notice Required

Where urgent, suspension may occur without prior notice.

86.3 Investigation

The Platform may conduct internal investigations and request supporting evidence.

87. LISTING REMOVAL & VISIBILITY CONTROL

87.1 Listing Controls

The Platform may:

• Remove Activities;

• Limit visibility;

• Pause sales;

• Adjust presentation.

87.2 No Guaranteed Ranking

Supplier acknowledges that:

• Rankings are algorithmic and discretionary;

• Visibility is not guaranteed.

88. TERMINATION BY PLATFORM

88.1 Termination for Cause

The Platform may terminate immediately if Supplier:

• Commits material breach;

• Engages in fraud or illegal activity;

• Endangers Customers;

• Repeatedly violates Platform policies;

• Fails KYC/KYB or insurance requirements.

88.2 Termination for Convenience

The Platform may terminate with prior notice, without cause.

89. TERMINATION BY SUPPLIER

89.1 Voluntary Termination

Supplier may terminate with written notice, subject to:

• Fulfillment of existing Bookings;

• Continued compliance with surviving obligations.

90. EFFECT OF TERMINATION

90.1 Existing Bookings

Upon suspension or termination:

• No new Bookings will be accepted;

• Existing confirmed Bookings must be honored unless otherwise directed by the Platform.

90.2 Platform Cancellation Rights

The Platform may:

• Cancel Bookings;

• Issue refunds to Customers;

• Deduct amounts from Supplier balances.

91. FINANCIAL SETTLEMENT

91.1 Outstanding Balances

The Platform may withhold funds to:

• Resolve disputes;

• Cover refunds or chargebacks;

• Satisfy liabilities.

91.2 Set-Off Rights

The Platform may offset any amounts owed by Supplier.

92. SURVIVING OBLIGATIONS

The following survive termination:

• Confidentiality;

• IP licenses;

• Indemnities;

• Liability limitations;

• Governing law and dispute resolution.

93. NO LIABILITY FOR TERMINATION

The Platform shall not be liable for:

• Lost profits;

• Loss of business;

• Reputational harm;

• Data deletion following termination.

94. REGULATORY COOPERATION

The Platform may:

• Cooperate with regulators;

• Share information as legally required;

• Take action to comply with law.

95. PLATFORM ROLE DISCLAIMER

95.1 Marketplace Status

The Platform acts solely as a booking facilitator and marketplace connecting Customers with Suppliers.

The Platform:

• Does not operate Activities;

• Does not control Suppliers;

• Is not a tour operator, travel agent, or reseller.

95.2 Supplier Responsibility

Supplier is solely responsible for:

• Activity performance;

• Safety and quality;

• Compliance with laws;

• Customer interactions.

97. CUSTOMER EXPERIENCE DISCLAIMER

97.1 No Endorsement

The Platform does not endorse or guarantee:

• Supplier services;

• Activity outcomes;

• Customer satisfaction.

97.2 Reviews

Reviews reflect customer opinions only.

98. LIMITATION OF LIABILITY

98.1 Excluded Damages

To the maximum extent permitted by law, the Platform is not liable for:

• Indirect, incidental, or consequential damages;

• Loss of profits, revenue, or data;

• Reputational harm.

98.2 Liability Cap

The Platform’s total aggregate liability shall not exceed the total Platform fees paid by Supplier in the twelve (12) months preceding the claim.

98.3 Jurisdictional Exceptions

Nothing limits liability for:

• Fraud;

• Willful misconduct;

• Liability that cannot be excluded by law.

99. INDEMNIFICATION BY SUPPLIER

99.1 Indemnity Scope

Supplier shall defend, indemnify, and hold harmless the Platform and its affiliates against all claims arising from:

• Activity performance;

• Customer injury or death;

• Misrepresentation;

• Regulatory breaches;

• IP infringement;

• Data protection violations.

99.2 Indemnity Procedures

The Platform may:

• Control defense strategy;

• Settle claims at its discretion.

Supplier must cooperate fully.

100. FORCE MAJEURE

100.1 Force Majeure Events

Neither party is liable for failure due to events beyond reasonable control, including:

• Natural disasters;

• War;

• Pandemics;

• Government actions.

100.2 Customer Handling

The Platform may issue refunds at its discretion in force majeure cases.

101. INSURANCE DISCLAIMER

The Platform does not provide:

• Travel insurance;

• Liability coverage for Supplier Activities.

Suppliers are responsible for their own insurance.

102. RELEASE

Supplier releases the Platform from all claims related to:

• Activity delivery;

• Customer interactions;

• Third-party conduct.

103. GOVERNING LAW

103.1 Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Platform entity contracting with the Supplier is incorporated, excluding conflict of laws principles.

103.2 Local Mandatory Law

Nothing in this Agreement limits the application of mandatory consumer or commercial laws where required.

104. DISPUTE RESOLUTION

104.1 Good Faith Resolution

The parties shall first attempt to resolve disputes in good faith through informal negotiations.

104.2 Arbitration

Any dispute arising out of or relating to this Agreement shall be finally resolved by binding arbitration.

• Seat of arbitration: Platform’s principal place of business

• Language: English

• Arbitrator: One (1), appointed under applicable arbitration rules

104.3 Injunctive Relief

Nothing prevents the Platform from seeking injunctive or equitable relief in any court of competent jurisdiction.

105. CLASS ACTION WAIVER

Supplier agrees that disputes shall be brought only in an individual capacity, and not as a class, collective, or representative action, to the maximum extent permitted by law.

106. ASSIGNMENT

106.1 Platform Assignment

The Platform may assign this Agreement freely, including in connection with:

• Corporate restructuring;

• Merger or acquisition;

• Asset sale.

106.2 Supplier Restrictions

Supplier may not assign or transfer this Agreement without prior written consent.

107. AMENDMENTS & POLICY UPDATES

107.1 Amendments

The Platform may amend this Agreement with prior notice.

107.2 Continued Use

Continued use of the Platform constitutes acceptance of amendments.

108. RELATIONSHIP OF THE PARTIES

Nothing in this Agreement creates:

• Employment;

• Partnership;

• Agency;

• Joint venture.

Supplier acts as an independent contractor.

109. SEVERABILITY

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

110. WAIVER

Failure to enforce any provision does not constitute a waiver.

111. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements or understandings.

112. LANGUAGE

This Agreement is drafted in English.

Any translations are for convenience only.

113. ELECTRONIC EXECUTION

This Agreement may be accepted electronically and constitutes a legally binding agreement.

114. NOTICES

Notices may be provided electronically via:

• Platform dashboard;

• Registered email;

• Other electronic means.

115. SURVIVAL

All provisions that by their nature should survive termination shall survive.

116. CONTACT INFORMATION

Platform contact details will be provided within the Platform or via official communications.