Cancellation & Refund Policy
1. Cancellation by Users
Most of our activities come with a free 24-hour cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund.
Before booking, you can check the activity's cancellation policy in the "About this activity" section of the activity's page.
After booking, you'll find more information regarding your booking's specific cancellation policy on your Booking Information.
Depending on the activity provider's policy, your booking will be:
- Fully Refundable: you'll receive a full refund if canceled within the cancellation policy
- Non-Refundable: no refund will be provided if you decide to cancel
1.1 Cancellation Confirmation
If you cancel a booking, we'll send you a confirmation of your cancellation via email. Please check your spam folder if you don't receive an instant confirmation. If you have a BookTourX account, you can also confirm that your booking has been canceled in your booking summary or on the Bookings page on the website. If the booking has been canceled, it will be listed as canceled.
On our web app, tap "Bookings" and any canceled bookings will be listed under "Past and canceled bookings".
You can find the cancellation policy for your booking on your BookTourX bookings summary on the website or app. If you canceled your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
2. Cancellation by Activity Provider
In the unlikely event that the activity provider needs to cancel your booking, they'll do their best to offer you an alternative date or timeslot. If no alternative is available or acceptable to you, we will fully refund your booking.
If you've received an email from us confirming the cancellation, your refund will be automatically processed via the same payment method you used to book the activity depending on the payment method used, you should see the refund in your account within 3-5 business days.
If the activity provider informed you about a booking cancellation and you have not yet received a confirmation email from us, please send us an email at [email protected]
