Privacy Policy

BookTourX ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile app, and booking services (collectively, the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Who We Are

This Platform is operated by BookTourX, a company incorporated in Singapore with UEN [202514301E] and registered address at [7 TEMASEK BOULEVARD #12-07 SUNTEC TOWER ONE Singapore 038987]. We connect users to third-party providers offering travel activities, tours, and experiences worldwide.

2. What Personal Data We Collect

We collect personal data from users, suppliers, and partners when you access or use the Platform, including:

a. Information You Provide:

Full name
Email address
Phone number
Country of residence
Payment information (processed securely by third-party processors)
Passport/ID details (if required for certain activities or destinations)
Travel preferences and booking history

b. Automatically Collected Information:

IP address
Device type and browser
Location data (if permitted)
Log and usage data (e.g. pages visited, session duration)
Cookies and tracking technologies (see Section 8)

c. Supplier/Partner Information:

Company details
Contact person(s)
Bank/payment details
Licenses and insurance documents

3. How We Use Your Personal Data

We collect and use your data for the following purposes:

To process and confirm bookings
To communicate with you (e.g., confirmation, updates, customer service)
To personalize your user experience
To conduct analytics and improve the Platform
To manage supplier relationships and payments
To comply with legal and regulatory requirements
For marketing (only with your consent or where legally permitted)

4. Who We Share Your Data With

We may share your personal data with:

Travel activity providers/suppliers to fulfill your bookings
Payment processors for secure payment transactions
Service providers (e.g., hosting, analytics, customer service platforms)
Regulatory authorities if legally required
Affiliates and business partners (only with your consent or anonymized)

We do not sell your personal data.

5. Cross-Border Transfers

As a Singapore-based company with international users, your data may be transferred to and stored in jurisdictions outside Singapore. We take steps to ensure that such data transfers comply with the PDPA and applicable data protection laws through contractual safeguards and security protocols.

6. Retention of Personal Data

We retain your personal data only as long as necessary for the purposes set out in this Policy or as required by law. Booking data may be retained for up to 7 years for legal and audit purposes.

7. Your Rights

Depending on your jurisdiction and subject to applicable law, you may have the right to:

Access and obtain a copy of your personal data
Correct inaccurate or incomplete data
Withdraw consent at any time (where processing is based on consent)
Request deletion (where permitted by law)
Object to processing or request restriction

To exercise any of your rights, contact us at: [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable Platform functionality
Analyze site usage
Personalize content and ads (where permitted)

You may manage your cookie preferences in your browser settings.

9. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, or loss. However, no method of transmission or storage is 100% secure.

10. Children's Privacy

The Platform is not intended for children under 13 years old (or age defined by local law). We do not knowingly collect personal data from minors without parental consent.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on our website or via email. Your continued use of the Platform after such updates constitutes acceptance.