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Consumer Terms & Conditions

Effective Date 03/04/2025

Welcome to BookTourX.com platform. These General Terms and Conditions (“Terms” or GTC) govern your access and use of our website and services. By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree, please do not use our Platform.

The Platform is available to users worldwide. Certain portions of these general Terms & Conditions (GTC) will apply to you only if you reside in a specific country or region.

All Countries (Except the US): If you reside anywhere in the world except for the United States of America, Appendix A applies to you.

United States of America: If you reside in the United States of America (including its territories and possessions), Appendix B applies to you. Appendix B includes a mandatory, binding individual arbitration clause, which means that you agree to submit most disputes related to the BookTourX Platform, our services, or these BookTourX GTC, to binding arbitration rather than proceeding in court. You may opt-out of arbitration only by following the procedure in Appendix B. Appendix B also includes a mutual waiver of class actions or jury trials.

These BookTourX GTC’s have been drafted, and shall be construed, in English language. Any translation of the GTC is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the BookTourX GTC’s shall prevail.

1. About Us

BookTourX.com is operated by BookTourX, a company incorporated in Singapore with registration number 202514301E, having its registered office at 7 TEMASEK BOULEVARD #12-07 SUNTEC TOWER ONE Singapore 038987.

We operate BookTourX Platform as an intermediary, connecting users with a wide range of tours and activities ("Activities") offered by local providers around the world, such as amusement parks, museums, tour guides, and boat tour operators ("Suppliers"). These Activities may include guided tours, cooking classes, sightseeing excursions by bus or boat, entry tickets, and other similar services.

We act as a commercial agent on behalf of the Suppliers. All descriptions, images, and other content related to the Activities are provided directly by the respective Suppliers. As such, we do not have direct control over this content.

2. Scope

2.1 These General Terms and Conditions (GTC) apply to all visitors and users of the BookTourX Platform, including all content and features offered through currently supported operating systems (iOS, Android) ("Users"). By using the GTC Platform, you agree to comply with these GTC. Please read them carefully upon your first use.

2.2 The BookTourX GTC are available online and apply to all services we provide, unless specific terms and conditions apply to a particular service. In such cases, we will clearly indicate the applicable terms. Any conflicting or deviating terms proposed by you will not apply unless we have expressly agreed to them in writing.

2.3 The BookTourX Platform is intended solely for your personal use. Use of the platform for any commercial purposes is strictly prohibited. In particular, the resale of tickets or any other form of commercial exploitation is not allowed under any circumstances. Any use that exceeds personal, private use—including use for or on behalf of others for business or commercial gain—is expressly forbidden.

3. Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts under Singapore law. If you are using the Platform on behalf of a business, you represent and warrant that you have authority to bind that entity to these Terms.

4. Our Roles & Services

4.1 Through our platform, you can explore and book a variety of Activities offered by independent third-party providers ("Suppliers"). When you book an Activity, you enter into a direct contract ("Service Agreement") with the respective Supplier. The platform itself is not the seller of these Activities.

We act as a commercial agent on behalf of the Suppliers. This means we are authorized to facilitate transactions between you and the Supplier, including processing payments and issuing confirmations, but we are not a party to the Service Agreement. Our role is limited to enabling the booking process and supporting transaction flow. In return, we receive a commission from the Supplier.

4.2 Activities can be searched and filtered according to your preferences. The results shown may depend on a range of factors such as relevance, availability, ratings, cancellation rates, popularity, and revenue performance. If multiple Suppliers meet your criteria, we display a curated selection based on these factors.

4.3 Suppliers are responsible for managing customer inquiries and providing direct support for the Activities they offer. As the contractual party, the Supplier should be your first point of contact for any questions, changes, or issues related to your booking. Contact details are typically provided in your confirmation or voucher.

In the event of a dispute or if a resolution cannot be reached with the Supplier, our platform may step in to help mediate and facilitate a fair outcome. However, our involvement is limited to assisting in dispute resolution and ensuring a consistent user experience.

4.4 We may restrict access to the platform or specific features based on certain criteria—such as prior payment history or the need to verify user identity or eligibility. We also reserve the right to cancel bookings or suspend accounts in cases of suspected fraud, violations of these terms, or breaches of obligations under a Service Agreement.

4.5 We are not obligated to maintain or expand the platform or its features. While we strive to provide a reliable and evolving service, we may modify, suspend, or discontinue parts or all of the platform at any time. However, if you’ve already booked an Activity, the terms of your Service Agreement with the Supplier will remain in effect, as outlined in Section 15.

4.6 We may make access to BookTourX Platform—or specific features within it—subject to certain conditions, such as your payment history or the submission of verification documents (e.g., proof of identity, purchase, payment, or ownership). We also reserve the right to restrict or cancel bookings in cases of suspected fraud, violations of these BookTourX GTM, or breaches of your obligations under the Service Agreement, if such violations come to our attention.

4.7 We are under no obligation to update, improve, or maintain the content, features, or services available on the BookTourX Platform. We may modify or discontinue our offerings at any time. However, if you have already entered into a Service Agreement with a Supplier, Section 15 of these terms will apply with respect to that agreement.

4. User Accounts

4.1 To make a booking, you may be required to register for an account.

You agree to:

Provide accurate and complete information;
Keep your account credentials confidential;
Be responsible for all activities under your account.

4.2. To create a BookTourX Account, you must provide your full legal name and a valid email address through the registration form on the BookTourX Platform. You may also set a password during this process. It is your responsibility to keep your login credentials confidential and ensure that no unauthorized third party gains access to your account.

Once you click the "Confirm Email" button, you will receive a welcome email confirming that your BookTourX Account has been successfully created.

4.3 You may only create one BookTourX Account for yourself. You may not transfer the account to anyone else.

We reserve the right to suspend or terminate your account for violations of these Terms.

5. Booking & Payment

5.1 Booking Confirmation

A booking is confirmed only when you receive a confirmation email or message.

5.2 Pricing

Prices listed on the Platform are provided by Providers and may be subject to change without notice. Prices are in US Dollars (USD), unless stated otherwise.

5.3 Payment

Payments are processed via third-party payment processors. By making a booking, you authorize us to charge your selected payment method.

5.3.1 The price offered on the BookTourX Platform ("Listing Price") shall apply to the Activity. The amount you pay for an Activity ("Booking Price") is the Listing Price less any applicable discount. Unless otherwise agreed, the Booking Price for the Activity is payable immediately upon booking.

5.3.2 For selected Activities, you may be able to choose the "Reserve now, pay later" feature. This is only possible with a credit card that is valid at least until the date of the selected Activity; to confirm this, we will charge 0 USD to your credit card when you complete your booking. 72 hours before the start of the Activity we will debit the Booking Price. If the credit card charge fails, you have 47 hours to make the payment manually. If this fails and the payment is not made, we will automatically cancel the Activity you booked.

5.3.3 BookTourX is entitled to receive the invoiced amounts in the name of and on behalf of the Supplier (as a commercial agent), unless otherwise expressly stated in the Supplier's invoice. With the successful payment to BookTourX, you have fulfilled your payment obligations towards the Supplier with a discharging effect. If claims are to be paid in a currency other than your local currency (foreign currency claim), BookTourX may (in its role as a commercial agent) collect payment in the your local currency and convert the foreign currency claim at the current exchange rate at the time of the conclusion of the contract. For highly volatile currencies, we may charge a reasonable exchange fee.

5.3.4 We are your contact in connection with a Service Agreement and payment therefore as the commercial agent of the Supplier. If you wish to request a refund of the Booking Price outside of our cancellation policy, you may contact us. We will then contact the Supplier, and the Supplier will determine in its discretion whether to honor the refund request. A refund granted by the Supplier can be processed by the Supplier through us.

5.3.5 You must provide payment information truthfully and update it immediately in the event of changes. The means of payment permitted for the Activity will be displayed to you in the order process. The terms and conditions of the payment service provider will apply. Your payment service provider may charge additional fees. You are required to confirm to us that you are authorized to use or have the right to use a payment method you select.

5.3.6 By authorizing payment, you consent to your payment information being used to collect payment for the Supplier. We reserve the right to make the use of the payment function or individual payment methods on the BookTourX Platform dependent on a check of the required creditworthiness

6. Cancellations & Refunds

Free cancellation up to 24 hours before start Most tours and activities allow full refunds if you cancel at least 24 hours before the scheduled start time
Non‑refundable Some experiences (e.g. skip‑the‑line tickets, multi‑day tours) have stricter rules or no refund after purchase
Closer to the start / no-show If you cancel within the final 24 hours—or fail to show up—you generally forfeit the full amount. Customer service may offer partial refunds case-by-case. Please reach out to us at [email protected]

7. User Conduct

You agree not to:

Use the Platform for any unlawful purpose;
Post false, misleading, or defamatory content;
Interfere with the operation of the Platform;
Engage in fraudulent activities or attempt to circumvent our systems.

We reserve the right to remove content or suspend accounts that violate these Terms.

8. Third-Party Providers

We are not the provider of the services listed. We do not guarantee the quality, safety, legality, or accuracy of any services. All claims or disputes related to service delivery should be directed to the relevant Provider.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any:

Indirect, incidental, or consequential damages;
Loss of data, profits, or reputation;
Acts, omissions, or negligence of third-party Providers.

10. Indemnification

You agree to indemnify and hold harmless BookTourX.com, its officers, directors, and affiliates from any claims, damages, or expenses arising out of your use of the Platform or breach of these Terms.

11. Intellectual Property

All content, trademarks, and materials on the Platform are the intellectual property of BookTourX.com or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.

12. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which complies with the Personal Data Protection Act 2012 (PDPA) of Singapore. Refer to our Privacy Policy section for more details.

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on the Platform and effective upon posting. Your continued use of the Platform signifies your acceptance.