Customer Terms and Conditions

1.1 Parties

These Customer Terms and Conditions ("Platform Agreement") are entered into between BookTourX, a Singapore-registered entity (UEN: 202514301E), incorporated under the laws of Singapore, with its registered office at 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987 ("Platform," "we," "us," or "our"), and the individual who registers as a customer on the Platform, browses or books an Activity, or otherwise accesses the Platform ("Customer," "you," or "your").

1.2 Binding Effect

By clicking "Accept," creating an account, or otherwise accessing or using the Platform, you acknowledge that: (a) you have read and understood this Platform Agreement; (b) you have authority to bind yourself, or the individuals on whose behalf you are booking, to this Platform Agreement; and (c) you agree to be legally bound by its terms.

1.3 Electronic Execution

This Platform Agreement may be accepted electronically and shall have the same legal effect as a handwritten signature.

2.1 Definitions

For purposes of this Platform Agreement:

• "Activity" means any tour, experience, attraction, event, class, transportation service, or other activity offered by a Supplier through the Platform. "Activity" and "Experience" are used interchangeably throughout Platform Policies and have the same meaning.
• "Booking" means a confirmed reservation made by Customer through the Platform.
• "Completion Date" means the date on which the Activity has been fully delivered to Customer.
• "Force Majeure Event" has the meaning given in Section 20.1.
• "Platform Agreement" means this Agreement, governing the relationship between Customer and the Platform (see Section 3.1.1(a)).
• "Platform Policies" means any policies, guidelines, standards, or rules published by the Platform from time to time and incorporated by reference under Section 7.
• "Supplier-Customer Contract" means the direct contract formed between Customer and a Supplier for the performance of a specific Activity (see Section 3.1.1(b) and Section 3.2).
• "Supplier" means the independent third-party operator that creates, operates, and delivers an Activity listed on the Platform.
• "Applicable Law" means all laws, regulations, directives, and rules applicable to Customer, the Platform, and the Activities.
• "Booking Amount" means the total amount payable by the Customer for a Booking as displayed by the Platform at the time the Booking is made, including the applicable price of the Activity, taxes, fees, and other mandatory charges, and after application of any applicable discounts, credits, or promotions. The Booking Amount does not include optional charges or amounts that the Customer is not required to pay to complete the Booking.

2.2 Interpretation

Unless the context requires otherwise: headings are for convenience only and do not affect interpretation; "including" means "including without limitation"; and the singular includes the plural and vice versa.

3.1 Marketplace Status

3.1.1 Two Separate Agreements

Using the Platform involves two distinct contracts, which may be governed by different law (see Part XII):

• (a) the Platform Agreement — this Agreement, between Customer and the Platform, covering use of the Platform, account, browsing, Booking mechanics, and payment processing; and
• (b) the Supplier-Customer Contract — formed directly between Customer and the Supplier at the point of Booking (Section 3.2), covering delivery of the Activity itself.

This split exists because the Supplier-Customer Contract is performed by a Supplier operating in, and typically regulated under the law of, the country where the Activity occurs, regardless of Customer's country of residence.

3.2 Scope of Authority

When Customer selects and confirms a Booking, the Supplier-Customer Contract is formed exclusively and directly between Customer and the Supplier. Customer is not purchasing the Activity from the Platform. For the purpose of concluding the Supplier-Customer Contract, the Platform acts as commercial agent of the Supplier (or, where disclosed to Customer under Section 3.5, as agent of a Travel Agency reselling Supplier inventory).

The authority granted to the Platform under this Platform Agreement is limited strictly to the functions expressly stated herein. Except where expressly provided otherwise, the Platform does not have authority to, and shall not be deemed to have authority to, act on behalf of the Supplier in relation to the operation, delivery, performance, modification, cancellation, safety, quality, or legality of any Activity.

The Supplier remains the principal provider and operator of each Activity and retains sole responsibility for it, including availability, pricing, description, inclusions and exclusions, staffing, equipment, permits, licenses, insurance, safety requirements, legal and regulatory compliance, and proper delivery to Customer.

Nothing in this Platform Agreement shall be construed as appointing or establishing the Platform as a tour operator, travel agent, event organizer, reseller, principal supplier, provider, or operator of any Activity, except where the Platform expressly identifies itself as such for a specific Activity (e.g., a bundled or package offering, where separately disclosed).

3.3 No Partnership

Nothing in this Platform Agreement shall be construed to create a partnership, joint venture, employment relationship, franchise, fiduciary relationship, or general agency relationship between the Platform and any Supplier or between the Platform and Customer. Any authority granted to the Platform under this Platform Agreement shall be interpreted narrowly and only to the extent expressly stated herein.

3.4 No Ownership of Activities

All Activities are offered, operated, and delivered solely by the relevant Supplier. The Platform does not purchase, take title to, or assume inventory or operational responsibility for Activities.

3.5 Distribution and Reseller Partners

Certain Activities available through the Platform may be offered via a distribution partner, reseller, or travel agency that lists Supplier inventory on the Platform's systems. Where this applies, it will be disclosed to Customer at the point of Booking, and Customer's purchase may additionally be subject to that partner's own terms, made available before Booking is completed.

3.6 Search Results and Ranking

The order in which Activities appear in search results and recommendations may depend on factors including relevance to Customer's search, availability, customer ratings, historical cancellation rates, popularity, and commercial arrangements between the Platform and the Supplier (including commission rates). Where multiple Suppliers offer similar Activities, the Platform may display a curated selection based on these factors rather than an exhaustive list of every available option.

4.1 Independent Contractors

Suppliers are independent contractors and are not employees, agents (except for the limited purpose in Section 3.2), partners, or joint venturers of the Platform.

4.2 No Authority to Bind

Neither the Platform nor Customer has authority to bind the other except as expressly stated in this Platform Agreement.

5.1 Platform Services

The Platform provides online discovery and search tools, ranking and recommendation features, Booking and payment processing, Customer notifications, and dispute facilitation.

5.2 No Guarantee of Availability

The Platform does not guarantee the continuous availability, accuracy, or error-free operation of any Activity listing, ranking, or booking function.

5.3 Modification of Services

The Platform may modify, suspend, or discontinue services or features at any time, subject to Section 46 where the modification materially affects Customer's rights or obligations.

6.1 Global Marketplace

The Platform operates globally and connects Customers from multiple jurisdictions to Suppliers worldwide. See Part XII for how governing law applies to Customers booking Activities delivered outside their country of residence.

6.2 Local Compliance

Customer remains solely responsible for complying with all Applicable Law relevant to travel to, and participation in Activities within, the destination country (see Section 23).

7.1 Incorporation

Platform Policies — including the Privacy Policy, Cookie Policy, and any product-specific or promotion-specific terms disclosed at Booking — form part of this Platform Agreement and are incorporated by reference.

7.2 Updates

The Platform may update Platform Policies from time to time in accordance with Section 46. Continued use constitutes acceptance.

7.3 Order of Precedence

In the event of conflict: (a) product-specific terms disclosed to Customer at the time of a specific Booking prevail for that Booking; (b) this Platform Agreement prevails next; and (c) other Platform Policies apply last — except that, as between this Platform Agreement and any Platform Policy or product-specific term, the provision more favorable to Customer as consumer shall prevail where mandatory consumer protection law so requires (see Section 42).

8.1 Age & Capacity

Customer represents that Customer is at least 18 years old, or the age of legal majority in Customer's jurisdiction, and has full legal capacity to enter into this Agreement. Where a Booking includes minors or dependents, the booking adult accepts responsibility for their participation.

8.2 Jurisdictional Restrictions

The Platform may restrict or refuse account creation or Bookings in certain jurisdictions due to regulatory constraints, sanctions, payment processor requirements, or risk considerations.

9.1 Account Registration

Customer must create an account and provide complete, accurate, and current information, including full legal name, email address, and payment method.

9.2 One Account per Customer

Customer may maintain only one Platform account for personal use and may not transfer the account to another person.

10.1 Credential Confidentiality

Customer is responsible for maintaining confidentiality of login credentials and for all activity conducted through Customer's account. The Platform shall not be liable for unauthorized access caused by Customer's failure to safeguard credentials.

10.2 Notification of Unauthorized Use

Customer must notify the Platform immediately of any suspected unauthorized use of the account.

11.1 Discretionary Refusal

The Platform reserves the right, at its reasonable discretion, to refuse registration or decline a Booking, including where required for fraud prevention or regulatory compliance.

11.2 Suspension or Termination

The Platform may suspend or terminate Customer's account where it reasonably believes Customer has violated this Agreement, provided false information, engaged in fraudulent activity, or misused the Platform, including through automated scraping, resale of tickets, or abuse of promotional offers (see Section 25). Where practicable, the Platform will provide Customer with a brief statement of reasons for any suspension or termination.

12.1 Formation of Contract

A Booking request is an offer by Customer to purchase the Activity on the terms presented at checkout. The Supplier-Customer Contract between Customer and the Supplier is formed when the Platform sends Customer a Booking confirmation, on the Supplier's behalf, by email or in-app notification. No binding Supplier-Customer Contract exists prior to confirmation.

12.2 Accuracy of Booking Information

Customer is responsible for ensuring that names, dates, participant counts, and other details provided at Booking are accurate and match relevant identification or travel documents where applicable. Neither the Platform nor the Supplier is responsible for a Supplier's refusal of service resulting from inaccurate information provided by Customer.

12.3 Vouchers and Tickets

Booking confirmations, vouchers, or tickets generated by the Platform must be presented, in the format specified for the Activity, to redeem the Activity. Suppliers are required to accept valid Platform-issued tickets in either print or digital form unless otherwise stated for that Activity.

13.1 Pricing Display

Prices are displayed in the currency and inclusive/exclusive tax basis shown at the time of Booking. Prices are set by the Supplier and may be subject to change without notice prior to Booking confirmation.

13.2 Service Fees

Where the Platform charges a booking or service fee in addition to the Supplier's price, this will be itemized and disclosed before Customer completes payment.

13.3 Pricing Errors

The Platform may correct obvious pricing errors and cancel affected Bookings, with a full refund to Customer.

14.1 Authorization

By providing payment details, Customer authorizes the Platform to charge the total Booking amount, acting as the Supplier's commercial agent (or as merchant of record where applicable — see Section 14.3).

14.2 Discharging Effect of Payment

The Platform is entitled to receive payment in the name of and on behalf of the Supplier, acting as the Supplier's commercial agent, unless the Supplier's terms for a specific Activity expressly state otherwise. Successful payment to the Platform fulfills Customer's payment obligation to the Supplier with discharging effect — meaning the Supplier cannot separately pursue Customer for the same amount once payment to the Platform is confirmed.

14.3 Merchant of Record

The Platform may act as the merchant of record for Customer payment transactions processed through the Platform and may use payment service providers, financial institutions, affiliates, or other authorized payment intermediaries to process such transactions. The Platform is responsible for processing Customer payments, including the charging of Customer and, where applicable, the administration of refunds, chargebacks, and payment disputes, in accordance with Section 14.2.

The fact that the Platform acts as merchant of record, collects or processes Customer payments, issues payment-related communications, or appears as the merchant or billing descriptor on Customer's payment statement does not, by itself, make the Platform the provider or operator of the Activity or a party to the Supplier-Customer Contract. This does not modify Section 14.2: the Platform continues to act as the Supplier's commercial agent for the purpose of receiving payment, notwithstanding its role as merchant of record, consistent with the corresponding provision in the Supplier Terms and Conditions.

14.4 Payment Method Restrictions

The Platform may condition Customer's use of payment features, or specific payment methods, on factors such as prior payment history or completion of identity verification, for fraud-risk management.

15.1 Conversion Basis

Where currency conversion is applied for Customer's convenience, the converted amount is indicative. Bookings may be processed and charged in a base currency determined by the Platform's payment processor; where Customer's payment method is denominated in a different currency, conversion is performed by Customer's card issuer, bank, or the payment processor, and is outside the Platform's control.

15.2 Volatile Currency Fee

For highly volatile currencies, the Platform may apply a reasonable additional exchange fee, disclosed to Customer before payment is completed. The Platform makes no representation as to the exchange rate applied by third parties and is not liable for discrepancies arising from such conversion.

16.1 Deferred Payment for Flexible-Cancellation Activities

Where offered for a specific Activity, the Platform may allow a Customer to make a Booking without being charged at the time of Booking where the Activity is subject to a free-cancellation period. In such circumstances, the Customer authorizes the Platform to charge the Booking price to the payment method provided by the Customer in accordance with this Section.

The Platform will generally attempt to capture the full Booking price three (3) days before the expiry of the applicable free-cancellation period for the Activity. The applicable payment timing and cancellation terms will be disclosed to the Customer at or before Booking.

If the payment attempt is unsuccessful for any reason, including an expired, invalid, declined, or otherwise unavailable payment method, the Platform will notify the Customer by email and may provide the Customer with an opportunity to update or replace the payment method. The Booking will remain subject to the applicable free-cancellation period during this time.

If the full Booking price has not been successfully captured by the time the applicable free-cancellation period expires, the Platform may automatically cancel the Booking on the Customer's behalf. The Customer will not be entitled to participate in the Activity unless and until the Booking has been successfully paid for and remains confirmed.

Once the amount payable for the Booking has been successfully charged to the Customer’s payment method, any subsequent cancellation by the Customer will be subject to the cancellation terms applicable to the relevant Activity, including any applicable cancellation fees or charges.

The availability of deferred payment is determined by the Platform and may vary by Activity. Where available, the applicable payment timing, free-cancellation deadline, and other relevant terms will be disclosed to the Customer at or before Booking.

17.1 Order of Priority

Cancellation and refund outcomes for a given Booking are determined in the following order: (a) the Supplier-specific cancellation policy displayed on the Activity listing and again at checkout; (b) the Platform default cancellation policy set out in Section 17.2, where no Supplier-specific policy applies; and (c) Platform override under Section 17.3, where necessary.

17.2 Platform Default Cancellation Policy

Unless otherwise stated on the listing: (a) more than 24 hours before the Activity start time, Customer receives a full refund; (b) 24 hours or less before the start time, no refund is due; and (c) a no-show is treated as a late cancellation under (b). The policy shown for Customer's specific Booking at checkout takes precedence over this default and over any general statement elsewhere on the Platform, including in marketing materials.

17.3 Platform Override

The Platform reserves the right to override any cancellation policy to protect Customers, comply with Applicable Law, address safety or a Force Majeure Event, or resolve disputes fairly.

17.4 "Free Cancellation" Claims

Where an Activity is marketed as offering free cancellation, this applies only up to the specific cutoff period stated on that Activity's listing, which may vary by Activity. The Platform does not apply a single sitewide cancellation window; Customer should confirm the applicable cutoff for a specific Booking before purchase.

18.1 Processing

A Booking may be cancelled only through the Platform. Cancellation requests submitted by any other means, including direct communication with the Supplier, are not effective and do not obligate the Supplier or the Platform to process a refund.

18.2 Refund Timing

Where a refund is due under Section 17, the Platform will process it to Customer's original payment method within 14 business days of approval. Timing of funds reaching Customer's account depends on Customer's bank or card issuer. Refunds involving currency conversion will reflect exchange rate movement between Booking and refund and may not exactly match the original charge amount.

19.1 Effect on Customer

If a Supplier cancels or is unable to provide an Activity, Customer will be offered a full refund or, where available, rebooking to an alternative date, at Customer's choice, unless Applicable Law provides otherwise.

20.1 Definition

"Force Majeure Event" means an event beyond a party's reasonable control, including natural disasters, epidemics or pandemics, government restrictions, and war or terrorism.

20.2 Effect on Bookings

Neither the Platform nor the Supplier is liable for failure to perform obligations under this Platform Agreement or a Supplier-Customer Contract to the extent such failure results from a Force Majeure Event. Refund or credit treatment in such circumstances will follow the applicable product policy and any mandatory consumer protection under Section 42.

21.1 Requesting a Refund Outside Policy

Where Customer wishes to request a refund outside the applicable cancellation policy under Section 17, Customer may contact the Platform. The Platform will refer the request to the Supplier, who will determine, in the Supplier's discretion, whether to grant the refund. A refund granted by the Supplier is processed by the Supplier through the Platform.

Customer agrees to: (a) provide accurate Booking and identification information; (b) arrive at the specified time and location for the Activity; (c) comply with age, health, fitness, or equipment requirements disclosed for the Activity; (d) follow Supplier instructions and applicable safety rules during the Activity; and (e) behave in a manner that does not endanger Customer, other participants, or Supplier personnel.

It is Customer's sole responsibility to hold valid passports, visas, permits, vaccinations, or other documentation required for the destination and for participation in the Activity. Neither the Platform nor the Supplier is responsible for any loss Customer incurs as a result of failing to meet these requirements.

Customer must not: (a) use the Platform for any unlawful purpose; (b) circumvent Platform or Supplier booking systems; (c) resell tickets in violation of applicable terms; (d) scrape, reverse-engineer, or extract Platform data by automated means; or (e) submit false reviews or content (see Section 26).

The Platform is intended for Customer's personal, non-commercial use. Customer may not use the Platform to purchase Activities for resale, commercial redistribution, or on behalf of a business without the Platform's prior written agreement. Any use beyond personal Booking, including bulk purchasing for resale, is prohibited and may result in cancellation of the relevant Bookings and suspension of Customer's account.

26.1 Genuine Bookings Only

Reviews must relate to a genuine completed Booking. The Platform may take steps to verify this and may remove reviews that do not meet this standard.

26.2 Content Standards

Customer represents that any content submitted is Customer's own, accurate, and does not infringe the rights of any third party, and is not defamatory, discriminatory, or fraudulent.

26.3 Moderation

The Platform reserves the right to moderate, edit, decline to publish, or remove any content that violates this Agreement, Platform Policies, or Applicable Law.

By submitting a review, photo, or other content, Customer grants the Platform a worldwide, royalty-free, sublicensable, non-exclusive license to use, reproduce, display, and distribute that content in connection with operating and promoting the Platform.

Where the Platform offers a loyalty, rewards, or referral program, participation is governed by that program's specific terms, incorporated into this Agreement by reference where applicable.

The Platform may modify, suspend, or discontinue any promotional program at its discretion, subject to honoring rewards already earned and pending at the time of any such change, except where a program is expressly time-limited or discontinued for cause (e.g., fraud).

All content on the Platform, including text, graphics, logos, software, and the Platform's overall design, is owned by the Platform or its licensors and protected by intellectual property law.

The Platform grants Customer a limited, non-exclusive, revocable, non-transferable license to access and use the Platform for personal, non-commercial Booking purposes. Customer must not copy, modify, distribute, sell, or lease any part of the Platform, or reverse-engineer or attempt to extract source code, except as permitted by Applicable Law.

32.1 Independent Status

Suppliers are independent contractors and are not the Platform's employees, agents (except for the limited purpose in Section 3.2), partners, or joint venturers.

32.2 No Warranty of Supplier Performance

The Platform does not guarantee that Activity listings, availability information, pricing, or Supplier claims are always accurate, complete, current, or error-free, though the Platform takes reasonable steps to work with Suppliers to maintain listing accuracy.

33.1 First-Line Responsibility

The Supplier is responsible for on-site issue resolution, including check-in, Activity execution, and operational complaints. The Supplier's contact details are provided in Customer's Booking confirmation or voucher and should be Customer's first point of contact for questions about a Booking.

33.2 Platform Mediation

If Customer is unable to reach a satisfactory resolution directly with the Supplier, Customer may escalate the matter to the Platform. The Platform's role in such cases is limited to helping facilitate and mediate a fair outcome between Customer and the Supplier — the Platform does not guarantee a particular resolution, and any refund or remedy outside the applicable cancellation policy (Section 17) remains at the Supplier's discretion (see Section 21), unless the Platform determines the Supplier has breached its obligations to the Platform, in which case the Platform may intervene directly.

Where the Platform makes optional travel or activity insurance available through a third-party insurance provider, any such insurance is provided solely by the relevant insurer and is subject to the insurer's applicable terms, conditions and policy documents. The insurance contract is separate from the Customer's booking of an Activity through the Platform. The Platform is not the insurer, does not underwrite or guarantee insurance coverage, and does not assess, process, or determine insurance claims. Customers must direct any insurance claims or coverage enquiries to the relevant insurer.

The Platform operates an online marketplace connecting Customers with Suppliers and, for the limited purposes described in Section 3.2, acts as the Supplier's agent to conclude Bookings and collect payment. Except as so provided, the Platform does not operate Activities, does not control Suppliers' day-to-day business operations, and is not a tour operator, travel agent, event organizer, or reseller, except where expressly stated for a specific Activity under Section 3.2.

36.1 Excluded Damages

To the maximum extent permitted by Applicable Law, and subject to Section 36.3, the Platform is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of enjoyment, loss of travel time, or missed connections, arising from Customer's use of the Platform or participation in an Activity.

36.2 Liability Cap

To the maximum extent permitted by Applicable Law, and subject to Section 36.3, the Platform's aggregate liability to Customer arising out of or related to Customer's use of the Platform or any Booking shall not exceed the total amount Customer paid for the relevant Booking.

36.3 Jurisdictional Exceptions

Nothing in this Section 36 excludes or limits liability that cannot be excluded or limited under Applicable Law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer guarantees that cannot be contracted out of in Customer's jurisdiction (see Section 42).

36.4 No Liability for Supplier Acts

The Platform is not liable for the acts, errors, omissions, or negligence of any Supplier, except to the extent such liability cannot be excluded under Applicable Law or arises from the Platform's own breach of this Agreement.

Customer shall indemnify and hold the Platform harmless from claims, damages, or expenses (including reasonable legal fees) arising from Customer's breach of this Agreement, Customer's violation of Applicable Law, or Customer's misconduct in connection with an Activity, except to the extent caused by the Platform's own negligence or breach of this Agreement.

To the extent permitted by Applicable Law, Customer releases the Platform from claims related to Activity delivery, Supplier conduct, and third-party conduct, except to the extent such claims arise from the Platform's gross negligence, willful misconduct, or breach of this Agreement.

39.1 Privacy Policy

The Platform's collection and use of Customer's personal data is described in the Privacy Policy, incorporated by reference under Section 7.

39.2 International Transfers

As a global Platform, Customer's data may be transferred to and processed in countries other than Customer's own. Where required by Applicable Law (e.g., GDPR), the Platform implements appropriate safeguards for such transfers, as described in the Privacy Policy.

39.3 Sharing with Suppliers

The Platform may share necessary Booking information with the relevant Supplier to fulfill Customer's Booking.

This Agreement, and any dispute relating to Customer's use of the Platform itself (as distinct from performance of an Activity), is governed by the laws of Singapore, without regard to conflict of law principles, subject to Section 42.

Each Supplier-Customer Contract is governed by the law of the country in which the relevant Activity takes place (for example, a tour delivered in Australia is governed by Australian law), as disclosed in the product-specific terms for that Activity at checkout, regardless of Customer's country of residence or where the Booking was made. This applies because the Supplier operates, and the Activity is performed and regulated, in that country. Where a Supplier's product-specific terms specify a different governing law for the Supplier-Customer Contract, those terms will state so expressly and will prevail over this default for that Booking.

Nothing in Section 40 or Section 41 deprives Customer of any protection Customer is entitled to under mandatory consumer-protection law of Customer's country of habitual residence, where such law applies and cannot be excluded by agreement (for example, certain protections under EU/EEA and UK consumer law where the Platform directs services to Customer's country, or under local consumer statutes in Customer's state or country of residence). Where such mandatory law conflicts with Section 40 or Section 41, the mandatory law applies to the extent of the conflict, and only to the extent of the conflict.

43.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, the Customer must first attempt to resolve the dispute informally. For disputes relating to the delivery or performance of an Activity, the Customer must first contact the relevant Supplier in accordance with Section 33. For all other disputes, or where the Supplier is unable to resolve the matter, the Customer must contact the Platform's customer support team.

43.2 Small Claims

Nothing in this Section 43 prevents Customer from bringing a claim in small claims court where available and applicable.

These addenda layer on top of, and can override, both Section 40 (Platform Agreement law) and Section 41 (Supplier-Customer Contract law) per Section 42. Each requires local counsel drafting and should address, at minimum:

European Union / EEA: Right of withdrawal exemptions for leisure/travel services under the Consumer Rights Directive; Package Travel Directive applicability; Digital Services Act obligations (illegal content reporting, trader traceability, transparency reporting); confirmation that EU-resident Customers retain home-country mandatory protections and home-court access under Rome I / Brussels I Recast.

United Kingdom: Consumer Rights Act 2015 statutory guarantees; Package Travel and Linked Travel Arrangements Regulations 2018 applicability.

United States: State-specific disclosure requirements; FTC guidance on cancellation/refund advertising claims (see Section 17.4 — marketing claims must match actual terms exactly); assessment of which state consumer-protection statutes cannot be waived by an out-of-state choice-of-law clause.

Australia: Australian Consumer Law (ACL) guarantees that cannot be excluded. The ACL attaches to conduct connected with the supply of services in Australia, not to the buyer's residency — a Supplier delivering a tour in Australia is subject to ACL guarantees regardless of where the Customer booking it lives (this is the mechanism behind Section 41's default). Separately confirm whether ACL protections also extend to the Platform Agreement itself where the Platform is found to be supplying services "in trade or commerce" connected to Australia.

Other markets — General Baseline Policy: See Section 44.1 below. This baseline applies by default to any Customer whose country of habitual residence is not separately addressed above, until such time as a jurisdiction-specific addendum is adopted for that market.

44.1 General Baseline Policy for Other Markets

44.1.1 Application

This Section 44.1 applies to Customers who are habitually resident in a country or territory for which no jurisdiction-specific consumer addendum is expressly provided in Section 44 (an “Unlisted Market”).

This Section establishes the general consumer-protection framework applicable to Customers in Unlisted Markets. It does not limit or exclude any rights or protections that apply to a Customer under mandatory applicable law.

44.1.2 Governing Terms and Mandatory Consumer Protections

Sections 40 and 41 set out the governing law applicable to the Platform Agreement and the Supplier-Customer Contract, respectively. Those provisions apply subject to Section 42 and any other mandatory consumer-protection laws that cannot lawfully be excluded or limited by agreement.

Where mandatory consumer-protection law of the Customer's country of habitual residence applies to the relevant transaction, nothing in this Agreement is intended to exclude, restrict, or waive any protection that the Customer is entitled to receive under that law.

A Customer's rights under mandatory applicable law apply regardless of whether the Customer's country or territory has a jurisdiction-specific addendum in Section 44.

The fact that the Platform is accessible in a particular country or territory, or that a Customer accesses the Platform from that country or territory, does not by itself determine the law applicable to the Customer's Booking or the Supplier-Customer Contract. The applicability of mandatory local law will be determined in accordance with applicable conflict-of-law and consumer-protection rules.

44.1.3 Baseline Consumer Commitments

Subject to any more specific rights or protections provided elsewhere in this Agreement or by mandatory applicable law, the Platform will provide Customers in Unlisted Markets with the following baseline commitments:

(a) Fair and accurate information.
The Platform will take reasonable steps to ensure that material information concerning Activities, including descriptions, availability, pricing, fees, restrictions, and cancellation terms, is presented accurately and is not knowingly false, misleading, or deceptive.

(b) Pricing transparency.
The Platform will disclose the Booking Amount and any mandatory fees or charges payable by the Customer before the Customer completes the Booking, subject to any disclosure requirements imposed by mandatory applicable law.

(c) Cancellation and refund rights.
Customers in Unlisted Markets will have the benefit of the cancellation, refund, and related rights expressly provided under this Agreement and, where applicable, any additional or different rights required by mandatory applicable law. Nothing in this Section limits a Customer's rights under Section 17 or any other applicable provision of this Agreement.

(d) Customer support and complaints.
Customers in Unlisted Markets may access the Platform's customer support and complaint-handling processes described in Section 33. Where mandatory applicable law provides additional rights to complain to a competent consumer-protection authority, regulator, ombudsperson, or other competent body, the exercise of those rights is not affected by this Agreement.

(e) Data protection.
The Platform will process Customer personal information in accordance with its Privacy Policy and applicable data-protection law. Nothing in this Section limits any mandatory rights or protections that the Customer may have under applicable data-protection law.

(f) Dispute resolution.
Any governing-law, jurisdiction, arbitration, mediation, or dispute-resolution provision in this Agreement applies subject to any mandatory rights or restrictions under applicable consumer law. Nothing in this Agreement requires a Customer to submit a dispute to arbitration, waive a right to bring a claim before a court or competent authority, or waive any other procedural protection where doing so would be prohibited by mandatory applicable law.

44.1.4 Relationship with Jurisdiction-Specific Addenda

Where a jurisdiction-specific addendum in Section 44 applies to a Customer, that addendum will govern to the extent it provides specific terms for that jurisdiction.

If there is any inconsistency between this Section 44.1 and an applicable jurisdiction-specific addendum, the jurisdiction-specific addendum will prevail to the extent of the inconsistency.

The Platform may introduce, amend, or replace jurisdiction-specific addenda from time to time in accordance with Section 46.

44.1.5 No Reduction of Mandatory Rights

Nothing in this Section 44.1, or elsewhere in this Agreement, is intended to exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, restricted, or waived under mandatory applicable law.

Where a provision of this Agreement conflicts with a mandatory consumer-protection requirement applicable to a Customer, that provision will apply only to the extent permitted by applicable law, and the mandatory requirement will prevail to the extent of the conflict.

45.1 Platform Assignment

The Platform may assign this Agreement, including in connection with a corporate restructuring, merger, or acquisition, or an asset sale, and will provide Customer with reasonable notice of any such assignment.

45.2 Customer Restrictions

Customer may not assign or transfer this Agreement without the Platform's prior written consent.

46.1 Amendments

The Platform may amend this Agreement to reflect changes in services, legal requirements, or business practices.

46.2 Notice Period

Except where a shorter period is required to comply with Applicable Law, address a security or fraud risk, or respond to an unforeseen and imminent danger, the Platform shall provide Customer with no less than 15 days' prior notice, by email or in-app notification, of any amendment that materially affects Customer's rights or obligations.

46.3 Continued Use

Continued use of the Platform following the effective date of an amendment constitutes acceptance.

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Failure to enforce any provision does not constitute a waiver of that or any other provision.

This Agreement, together with the Platform Policies incorporated by reference under Section 7, constitutes the entire agreement between the parties regarding use of the Platform and supersedes prior agreements on the same subject matter.

This Agreement is drafted in English. Any translations are provided for convenience only, and the English version prevails in the event of any inconsistency, except where local law requires the local-language version to govern for Customers in that jurisdiction.

The Platform may provide notices to Customer via email, in-app notification, or posting on the Platform. Customer may contact the Platform at [email protected].

All provisions that by their nature should survive termination shall survive, including confidentiality (where applicable), intellectual property licenses (Sections 27, 30–31), indemnities (Section 37), liability limitations (Section 36), and governing law and dispute resolution (Part XII).

Platform contact details are provided within the Platform or via official communications.