Cookie Policy

Effective Date 03/04/2025

This Cookie Policy explains how BookTourX (“we”, “us”, “our”) uses cookies and similar technologies on our website and mobile applications (collectively, the “Platform”). By continuing to use the Platform, you consent to the use of cookies as outlined below, unless you disable them in your browser settings.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help us recognize your device, remember your preferences, and enhance your user experience.

2. Types of Cookies We Use

We use the following types of cookies on our Platform:

a. Strictly Necessary Cookies

These cookies are essential for the Platform to function properly. They enable core features such as security, page navigation, and access to secure areas. These cookies cannot be disabled via our cookie banner.

Examples include:

• Session management
• Fraud prevention
• Login authentication

b. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Platform by collecting anonymous usage data. This allows us to improve functionality, speed, and content relevance.

Tools used may include:

• Google Analytics
• Hotjar
• Mixpanel

c. Functional Cookies

These cookies allow the Platform to remember your preferences (e.g., language, region, or login status) to provide a more personalized experience.

d. Targeting and Advertising Cookies

These cookies track browsing habits and are used to deliver relevant ads based on your interests. They may be set by us or by third-party advertising partners (e.g., Google Ads, Facebook Pixel).

Note: You may receive fewer targeted ads if you opt out of these cookies, but not necessarily fewer ads overall.

3. How We Use Cookies

We use cookies to:

• Ensure the Platform operates securely and efficiently
• Store your session and booking information
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Serve targeted advertisements (with your consent)

4. Third-Party Cookies

Some cookies may be set by third-party services we use to enhance your experience. These third parties have their own privacy and cookie policies. We are not responsible for their practices.

Examples of third-party providers:

• Google (Analytics, Ads)
• Facebook
• Stripe (for payment functionality)
• Zendesk or Intercom (for live chat)

5. Managing Your Cookie Preferences

You can manage or disable cookies in your browser settings:

• Google Chrome – https://support.google.com/chrome/answer/95647
• Safari – https://support.apple.com/en-sg/guide/safari/sfri11471/mac
• Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies

Please note that disabling cookies may affect the functionality of certain parts of our Platform.

6. Consent and Control

When you first visit our Platform, you will be presented with a cookie consent banner. You can choose to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

Your preferences can be updated at any time via the [Cookie Settings] link at the bottom of our site.

7. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, law, or our services. Updates will be posted here with a revised "Last Updated" date.

8. Contact Us

If you have any questions or concerns about our use of cookies, please contact:
BookTourX
Attn: Data Protection Officer
7 TEMASEK BOULEVARD #12-07 SUNTEC TOWER ONE Singapore 038987
Email: [email protected]

You can also submit inquiries directly through our Contact Us page.